UNICORNBOX
UnicornBox is collection of modules which solve the needs of Collection Agencies. New Modules can be created or integrated to bring your business needs into one platform. Giving you the Client one Solution.
InBound
In Collection handling for each situation, there are numerous options of reactions. Some valid, some not so suitable. When faced with numerous choices, the possibility of choosing a less suitable alternative is likely.
InBound lets a Business Expert make decisions beforehand and configure them in the system. E.g. a payment delay request on a case will depend on the state of a case, the creditors expressed wishes, and past payment history of the debtor. An Inbound system geared with the most relevant information at your fingertips, together with only allowable options on the case, minimizes human error, and efficiency of handling incoming messages.
Case Handling
No account is overlooked
When an Invoice is imported into the system, it is assigned a workflow. This may include sending a reminder; debt collection warning etc. and then transferred to Case.
The Case Workflow is a generic workflow which will handle the case through its lifecycle. When Specific occurrences happen, the workflow handles the case differently. These maybe receiving a payment, withdrawal of a case by the creditor, debtor objecting to the invoice, a part payment agreement created on the system. These are communicated to the workflow by triggers. When a Case requires manual handling, a notification is made, and the Case pops up on a Follow-up List
Reporting
Reconciliation and reporting
Management users seeks information and not data. UnicornBOX has a predefined set of reports for collection handling and decision making. It also has a report designer with Business Entities and properties, which the user can drag and drop to create custom reports.
Security
Authentication
UnicornBox supports both Windows Authentication through Active Directory, and Authentication through Database. Windows Authentication is the preferred form of Authentication in the system. This way we can also easily configure the Roles of Users, and provide relevant Authorization.
Authorization
Authorization is UnicornBox follows the Application structure. It is possible to provide authorization on
Module, Feature, Operation, Field basis. It can be on the user, as inherited form the User Group. But authorization can be also overridden on the User.
Multitasking Web Workstation
A dynamic work environment means users are juggling tasks. They may be registering a Note when a phone call directs them to a different case.
UnicornBox adapts to this dynamic environment by saving users work as new move between screens. Users can move to different views and select old views from the menu to continue with previous work.
Logging
UnicornBox maintains a comprehensive logging to keep history of operations and data used for processing. Through the logged information and continuous checking scenarios, the system monitors the business process and trouble shoots and auto corrects where possible, or notifies exceptions.
Ease of Deployment
Updating a module or adding a new one is as simple as coping a file to a folder. Upgrades can be done hassle free and at minimum risk to running applications.
Overall BOX Support
Unicorn Solutions provides a core team with resources for providing support and operations for UnicornBox installations.
These can be monitoring of data during startup, continuous monitoring of bank functions, payment reconciliation etc.
